Your 2-year or 20,000km warranty
The Tiller Rides promise:
A fusion of function, aesthetics, comfort and technology, the Roadster has been designed to deliver you an unrivalled riding experience. Built to a high standard with carefully chosen materials, safety and quality is at the heart of every Roadster. The Roadster has been designed to last.
In the unlikely event that you have a problem with your Roadster, we want you to know that it is our goal to be there to help you resolve any problem and get you back on the roads and paths of your city.
That is our Tiller Rides promise.
Your Roadster comes with a Tiller Rides 2-year or 20,000km warranty (whichever comes first) which covers any mechanical or electrical failures resulting from faulty or defective design, materials, workmanship or parts – even if you bought the Roadster second hand.
Fix or Replace
Tiller Rides will fix any manufacturing related faults or defects that are discovered in the first two years of ownership free of charge. Your Roadster will be repaired with genuine parts, however, Tiller Rides will use its discretion as to whether new or reconditioned parts are used.
If a warranty related fault cannot be fixed, your Roadster will be replaced with a new Roadster if the problem has been experienced since new.
All parts removed during a warranty related repair become the property of Tiller Rides.
Cease and inform
Because of the potential for a safety risk or further damage to your Roadster as a result of a fault, you must cease using your Roadster as soon as you find a warranty related defect.
To ensure you don't pass the 2-year warranty cut-off date, please inform Tiller Rides as soon as you find anything you think is a warranty related defect.
Do not fix
Repairs performed by a non Tiller Rides servicing agent may void your warranty. Roadster owners must therefore not carry out any mechanical or electrical repair work on a warranty related defect without first obtaining consent from Tiller Rides.
What the warranty doesn’t cover:
Fair wear and tear
We have built the Roadster to provide many years of reliable service, however, as with all mechanical and electrical devices parts will wear with use. The warranty therefore does not cover ordinary wear and tear. Some of what are considered wearable parts which are not covered by warranty (unless due to a manufacturing defect) includes:
- Inner tubes
- Flat tyres
- Loose electrical wiring
- Brake pads
- Drive belt
- LED lights
- Handlebar and handle grips
- Gear shift cable, brake cables, throttle cables
- Hub Motor
- Hub Gearbox
Other things not covered by warranty
The warranty does not cover damage or failure of your Roadser as the result of:
- Negligent use
- Misuse or abuse
- Damage as the result of an accident
- Improper adjustment, calibration or operation by the owner
- The use of accessories including consumables or hardware, which were not manufactured by or approved in writing by Tiller Rides
- Any contamination or leakages caused or induced by the Owner
- Any modifications which were not authorised in writing by Tiller Rides
- Any use or operation of the Roadster outside of the physical or environmental specifications of the Products
- Inadequate or improper maintenance or repair of the Products
Claiming your warranty
To claim your warranty, contact Tiller Rides customer support. Visit tillerrides.com, find the support page and follow the instructions. Please ensure you keep the original box for shipping, a new box can be supplied at an additional cost.
Warranty related freight costs
If you need to send your Roadster to a warranty repair centre, Tiller Rides will cover up to $100 (AUD) of freighting related costs, unless otherwise agreed.
Australian Consumer Law
This warranty is additional to any other rights or remedies of the consumer under the Australian Consumer Law.
Tiller Rides’ products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund or compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Tiller Rides further provides a Money-Back Guarantee if a pre-ordered Roadster is unable to be delivered. For additional information, please refer to our Terms & Conditions.