Shipping and Warranty
SHIPPING

1. Tiller Rides intends to deliver the pre-sale First Edition bikes to buyers in the second half of 2019. The actual delivery date may change depending on the time taken to finalise manufacturing partnerships and then manufacture the First Edition rides.

2. All Pre-Sales Tiller Rides will be delivered before the Latest Delivery Date unless a new delivery date has been agreed upon.

3. Pre-Sold First Edition Rides will be delivered by Tiller Rides to all Buyers requesting delivery to a location within your nearest Australian capital city. Buyers outside these areas must collect their bike from Tiller Rides’s warehouse or arrange delivery of their bike by other means. 

4. Four weeks prior to the actual delivery date, Tiller Rides will contact buyers and confirm details of bike delivery.

5. Buyers must, within 14 days of being notified of their bike’s availability, arrange to receive the bike at their specified delivery location, collect their bike or arrange alternative means of delivery.

 

WARRANTY

A number of warranties are being offered to ensure First Edition Buyers are happy with their First Edition rides. The warranties are:

 

  1. Money Back Guarantee: If for some reason the First Edition bikes are unable to be delivered, Buyers will receive a full refund of their Deposit plus any of the balance that has been paid. This refund will be provided as soon as possible but at least before the end of Jan 2020. To give buyers some comfort with this guarantee, Tiller Rides will hold all deposits in a Holding Account until the company is confident of production of the bikes and the Build Date has been announced. Investors’ funds will be used to perform all the engineering and design work to refine the design for manufacturing and tool up for production.

  2. Fix or Replace: Tiller Rides will fix any manufacturing related defects that are discovered in the first 2 years of ownership free of charge and if they cannot be fixed, the First Edition ride will be replaced with a Second Edition ride. If a replacement is provided, the First Edition ride will become the property of Tiller Rides. 

  3. Tiller Rides must be informed of any warranty related defects. For this reason, if a warranty related or other defect is discovered, the Buyer should immediately notify Tiller Rides of such defect so assessment and remedy can be arranged. Buyers must therefore not carry out any remedial work to a warranty related defect without first obtaining consent from Tiller Rides.

View all Terms and Conditions